North American RoadGuides, values your patronage and respects your right to privacy. Because we are committed to protecting your privacy, we employ the highest levels of security to keep your personal information strictly confidential.

North American RoadGuides takes your privacy concerns seriously and will not share your personal information without your consent.

What information is collected and why:

When making a hotel reservation:
When you make a reservation online or by phone through our affiliated customer support center, you will be asked for your name, address, phone number, email address and credit card information. This information is shared with the hotel that you have chosen. Our reservation provider will only share information with the hotel that is necessary to process your reservation. Your credit card information will be used by the hotel to guarantee your reservation.

User Accounts
As an option, visitors using North American RoadGuides affiliated reservation services can create a user account to better manage their shopping preferences and reservations. This enables our reservation service to store your hotel and room preferences, an address to use when booking and contact information to provide to the hotel when you reserve. During the registration process, users are asked to provide some personal information such as their name, phone number and email address. The information is used to help our reservation provider serve you more efficiently. Also, during the registration process you can choose not to receive our newsletter or travel reminders by unchecking the appropriate boxes on the form. You can change the information contained in your account at any time by logging into your account and updating the items you would like changed.

E-Postcards
North American RoadGuides provides an electronic ecards service for you to send to a friend. The service stores the email address of all recipients, the message you want to send and the URL for locating the greeting card. We do not sell, distribute, or license in anyway the use of recipient email addresses. We use them solely for the purposes of notifying recipients on your behalf that a North American RoadGuides card is waiting for them at the designated URL. After 30 days, all information pertaining to your postcard is deleted.

Please be aware that our site contains links to other sites and that the privacy practices of other sites may differ from those of North American RoadGuides.

Correspondence with you
If you have a user account or have made a reservation, North American RoadGuides or our reservation provider will periodically send correspondence to your email address including reservation confirmations, updates about your reservations, newsletters, special offers and travel reminders (for customers with user accounts only). For customers with user accounts, you can choose not to receive our newsletter or travel reminders by logging into your account and modifying your email subscriptions. Also, when making a reservation without a user account, you will be given the opportunity to not receive the newsletter.

About Cookies
Many Web sites, including North American RoadGuides and our reservation provider, use cookie technology to help users navigate efficiently. The cookie is a small text file that resides on your hard drive. From time to time, our site services will request the cookie from your browser so that  stored information can be retrieved. This prevents you from making the same selections over and over again. North American RoadGuides nor our reservation provider never uses cookies to store personal information, such as credit-card numbers, nor can the information stored in the cookie ever be read by any Web site other than ours or our reservation provider.

An example of how cookies are used: When you conduct a search for hotels in Orlando, a cookie will be set recording the city of Orlando as the parameter of your search. When you return to the search form to narrow or change your search, Orlando will automatically be entered into the city field in the search form.

Please note that with most browsers, a user can set the preferences to show a warning each time a cookie request is received. You can also usually set the browser not to accept cookies at all. However, to make your experience using North American RoadGuides as convenient as possible, we suggest that you allow your browser to accept cookies. If you choose to set your browser to not accept cookies, you will not be able to access any user account you have created or take advantage of some of our shopping features. However, the use of cookies is not required to make a reservation.

At times, advertisers on our site set cookies when you view their ad banner. North American RoadGuides does not receive the data collected by those cookies. North American RoadGuides works with a third party that serves ads to this site.

Confidentiality
North American RoadGuides will not disclose or sell any of your personal information, including
your name, address, shopping, or transaction history to any third party without your permission.

Shopping at North American RoadGuides is safe and secure
We employ security measures such as Secure Socket Layer technology (SSL) to protect the loss, misuse and alteration of your personal information. SSL, which is utilized by most popular browsers, including Netscape and Microsoft Explorer, provides the advanced encryption tools necessary to protect information transmitted between your computer and our server. Encryption simply means that your information is converted into code before it is dispatched over the Internet. Our secure server encrypts all personal information, including your name, address, and credit card information, so that it cannot be read as it is transmitted over the Internet when you make a reservation. Also, if you have a user account, you can choose to employ our secure server when making changes to your account.

When making a reservation online, our reservation provider employs Virtual Private Network technology (VPN) to encrypt your personal information when sharing it with the hotel.

In addition, only authorized North American RoadGuides and our reservation service employees are permitted to have access to your information and that access is limited by need. All North American RoadGuides and reservation service employees must abide by our Privacy policy.